"Please see that the individuals listed below are recognized for their wonderful care. I do not know their last names. I would appreciate acknowledgement and assurance that senior management was notified of their work. I am a retired Army Lieutenant Colonel who commanded a 650 soldier Infantry unit. This email will show you that the message you want to convey to your patients is 'getting out' to your 'troops', accepted and executed by your professionals.

I underwent knee surgery in May. I have Parkinson's Disease with special time requirements for my medications and complications concerning anesthesiology.

Your whole process, from registration to discharge, evidenced an underlying commitment to patient's needs and concerns. Professionalism was accompanied with warmth and understanding of my needs.

Gratitude is given to the following for care exceeding expectations:

Surgeon: Jeffrey Gagliano, MD
Anesthesiologist. I forgot his name but he listened to my Parkinson's Needs

Nurse Jenna- (Boston College School of Nursing Class 2006, a fellow Alumnae. I am a graduate BC A&S 1963). Exceptional care provider.
Nurse Donna -Exceptional care provider
Nurse Susie
Operating Room Nurse Anna

The frosting on the cake was the surgical team signed thank you note. Priceless."

Satisfied Patient Boulder Community Hospital, Boulder, CO

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